Payment Related:

Cash on delivery & Online payments are accepted .

Once the rider is at your doorstep, please ask for pickup confirmation sms.

Estimated bill amout can be calculated during pickup.

Cancellations Related:

For cancelling your scheduled pickup, you need to cancel the order online/inform the pickup agent via call.

Cancellation is not chargable as long as the Rider has not left our station to pickup your garments.

Otherwise, the customer may have to pay 100 Rupees as conveyance charges.

Bookings Related:

We operate from 8 AM to 10 PM, 7 days a Week. You can schedule a pickup through website. You need to provide your Name, Mobile Number, Address and Pickup Date & Time Slot. Our Rider will be at your doorstep at the mentioned time slot. However, we do not guarantee it. You need to count your clothes at the time of pickup. The garments will be delivered on the date & time. However, we do not take any guarantee of it. Online Laundry Wala is not responsible for any delay. We examine each garments after we receive them at our warehouse and notify if any damage is observed. However, we don't guarantee that every damage will be identified before processing. Online Laundry Wala may or may not call you before delivery. If you want us to call you before delivering, please inform our Rider during the Pickup. Any special instruction has to be provided to our Pickup Rider and must be mentioned to the pickup agent during pickup. We do not accept any accessory that is not to be processed. All accessoried which can be detached from the garment will be counted as separate items and charged separately. All garments to be counted and handed over to Online Laundry Wala Rider. Similarly, the counting has to be done during delivery. No claims for garment loss will be entertained if any mismatch is reported after delivery. You are advised not to give clothes that may bleed color in laundry. However you may give it for dry-clean. The rates are subject to change without prior notice. Any issue with respected to Quality has to be reported to us within 24 hours of Delivery of garments.

Terms & conditions:

Online Laundry Wala is not responsible if clothes are given to the pickup agent without generating the booking online/whatsapp support.

Online Laundry Wala is not responsible for fastness of colour or shrinkage of garments & does not guarantee 100% removal of stains Any

issue with garments/delivery shall be reported immediately during delivery to Online Laundry Wala support team.

10 times of LAUNDRY / DRY CLEANING service cost (upto Rs.5000) max limit will be given for particular articles lost/damaged if claimed within 24 hours of delivery.